- Amicable Debt Recovery
- Judicial Debt Recovery
- International Debt Recovery
- Cash Commando Operations
- Collective Proceedings Management
- Civil & Commercial Investigations
On what occasions do you use CARE’s services?
We use CARE’s debt collection services to manage our unpaid debts, both from private and public sector clients. CARE acts on our behalf during the amicable phase and, when necessary, during the legal phase.
What do you appreciate about your collaboration with CARE?
Our partnership with CARE has been in place for over six years and is proving very satisfactory. We particularly appreciate the quality of the case management, as well as the regular exchanges that enable us to work closely together to define the most appropriate strategy for each situation.
Follow-up meetings are held on a regular basis, on average once a quarter, to analyse recovery rates and the progress of ongoing cases. This transparency and partnership-based approach are real assets in the management of our debt recovery.
Jean-Christophe Baptista
Collection Manager
In what situations would you turn to CARE?
We contacted CARE because we were looking for a reliable French partner to handle numerous debt collection cases in France on behalf of Italian municipalities.
What is the average monthly volume you entrust to CARE?
Throughout our partnership, they have handled approximately 195,000 cases for us, which averages out to about 11,000 cases per month.
What do you appreciate about working with CARE compared to other French debt collection agencies?
The French market is one of the most important for us, both in terms of the number of cases and the amounts to be collected. Over the course of our operations, we have worked with six different collection agencies, and CARE has consistently stood out as the best in terms of performance, responsiveness to our needs, and proactivity.
They constantly demonstrate a desire to explore new, more effective solutions. Having a partner that isn’t set in its ways, but analyzes data and constantly seeks to improve service, is essential to our business.
Furthermore, CARE’s excellent results are accompanied by a significantly lower number of complaints than those observed with other agencies, which demonstrates their attention not only to their clients but also to debtors—a rather rare quality in the debt collection sector.
Giacomo BACHIO
CFO on behalf of the municipalities of Florence and Pisa.
What is your role within your company?
I co-manage the Client Financial Relations department, which oversees a portfolio of 100,000 Fuel Card customers.
On what occasions do you work with CARE?
In 2014, we began working with CARE following the outsourcing of delinquent account management for a portion of Total Marketing France’s clients.
What do you appreciate about your partnership with CARE?
Our partnership with CARE is excellent. It is characterized by a transparent relationship and a dynamic commitment to continuous improvement.
Fabrice BERNARD
Customer Financial Relations
Could you introduce yourself?
I am the Manager of Accounts Receivable for France and International Sales at the M6 Group.
In what situations do you turn to CARE?
Collection of unpaid invoices where friendly reminders have been unsuccessful or have gone unanswered.
What do you appreciate about working with CARE?
Responsiveness, professionalism, and tailored recommendations for legal solutions and remedies on a case-by-case basis, as well as courses of action following friendly reminders.
Action in France, overseas territories, and abroad. Solutions tailored to the country and the nature of the amounts to be collected.
Yann RIGAL
Accounts Receivable at METROPOLE TELEVISION